(ID: 19706)テクニカルサポートマネージャー（日本勤務）/ Technical Support Manager (Work from Japan)

- IT Hardware
- Fintech
- Electronics

日本市場における決済および運賃収受ビジネスの急成長をさらに拡大すべく、経験豊富で自律的、かつ情熱を持ったテクニカルサポートマネージャーを募集しています。
営業チームと連携し、日本ビジネスの推進・支援を担っていただきます。
・日本の顧客に対する、製品、品質、技術関連全般のフロントライン窓口
・顧客と社内チーム間の情報を整理・伝達し、双方が効果的に理解し対応できるよう調整
・技術的代表として、事業拡大や製品品質・機能向上につながる技術提案を積極的に実施
・顧客と当社の間で期待値にギャップがある場合、橋渡しとなる解決策を検討・提案
・営業・事業開発チームと協力し、製品プレゼンテーション、デモンストレーション、トレーニングを含む技術的支援を推進
・顧客と社内R&Dチームの間を調整し、製品開発・評価をサポート
・顧客と社内QAチームを調整し、品質問題を解決。
日本国内で品質クレームの検証を実施
About our client
Headquartered in Singapore with R&D centre in Vietnam, the company designs, develops, and supplies hardware, software and integrated solutions for applications in payment, self-service operation and environment Their market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia
Their vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier
Overview
Our client is looking for an experienced, independent and passionate Technical Support Manager to team up with their Sales team to drive and support their Japan business and expand their phenomenal growth in the payment and fare collection business in the local
- Frontline interface with Japan customers for all product, quality and technical related topics
- Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
- Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
- Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
- Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
-Coordinate between customers and internal R&D teams for product development and evaluation
-Coordinate between customers and internal QA team for product quality issue Perform local verification in Japan for quality

・ハードウェア関連の技術職（テクニカルサポート、フィールドアプリケーション、製品開発、プロダクトマーケティング等）における5年以上の経験
・NFCリーダーや決済端末、またはこれらの機器に関連する部品・サービスの経験をお持ちの方を歓迎
・IoTデバイスやシステムに関する経験があれば尚可
・電子工学・回路に関する学術的なバックグラウンド、または基礎知識
・シンガポールの英語話者の社内関係者とやり取りするためのビジネスレベルの英語力
・日本国内の顧客・関係者とやり取りするためのビジネスレベルの日本語力
・多文化環境や海外での勤務経験があれば尚可
・優れたコミュニケーション能力
・戦略的に物事を考えられる方
・分析力があり、問題を的確に分解できる能力
・高い組織力を持ち、業務や情報を効率的に管理できる能力
-At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
-Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
-Experience in IoT devices and system is a big plus
-Academic background or good fundamentals in electronics and circuitry
-Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
-Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
-Experience working in a multicultural environment or in overseas is a plus
-Excellent communication skills – ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
-Strategic and not reactive – think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
-Analytical and good at breaking down problems
-Highly organized to effectively manage tasks and information